Your order will be shipped within 48 hours of receiving it, seven days a week. In most cases, orders placed early in the day will be shipped on the same or next day at the latest.

Every product we carry, we have on hand in our warehouse and will ship to you from Penticton, BC, Canada.

Yes, we ship to customers in both Canada and the United States. However, special territories in the US, like islands including Hawaii, might have different shipping terms. Please contact us directly to place an order if you live in said places.

Shipments within Canada typically arrive within 2-8 days, depending on location. Shipments to the U.S. usually take around 3-8 days, but this can vary based on border processing times.

Yes, customers from the U.S. are responsible for any import and border customs fees. These are typically not unreasonable for most orders.

Yes, we offer flat rate shipping to both Canada and the U.S. Most orders to Canada will only cost $9.99. Most orders to the US will only cost US$9.99. This excludes oversized items and remote locations (e.g., territories in Canada and remote islands in the US). Please see our Shipping Policy page for details.

A tracking number will be provided to you by email as soon as your items ships. We tend to ship with Canada Post or a courier service such as UPS, FedEx, and Purolator. Within reason, we'll always select the fastest shipping option available to get you fishing as soon as possible.

Yes. We already offset the cost of shipping for most orders with our flat rate shipping. However, order valued at over $75 CAD ship for free within Canada (oversized items and territories excluded). For the USA, orders over US$75 ship for free (oversized items and remote locations excluded). See our Shipping Policy page for details.

Our flat rate shipping fees are based on the weight of the items in your order. Please refer to our Shipping Policy for a detailed breakdown of these rates.

Yes, we offer local delivery within an 80 km radius of Penticton, BC. Orders above $150 before taxes qualify for free local delivery anywhere between Osoyoos and Lake Country, while smaller orders will incur a $10 local delivery fee for cities and towns outside of the Okanagan Falls to Summerland stretch.

Oversized items include larger products like bags, rods, large fishing nets, and other items that are either very long or very heavy. Such products are clearly marked as oversized in orange, within their description. These items have different flat rate shipping costs associated with them. Please refer to our Shipping Policy for more details.

Yes, we do. However, flat rate shipping might not apply due to additional logistics costs. Please contact us directly to place an order and we will work out the best possible shipping arrangement for you.

Yes, we do offer refunds. To ensure a smooth refund process, make sure to return the item within 14 days of receiving it. The item must be in the same condition as when you received it, unused and with its original tags and packaging. Please contact us at info@tiberoutfitters.ca to initiate a return. Feel free to check out our Refund Policy page for full details.

The name 'Tiber' holds a special place in our hearts. Originating from one of the major rivers in Italy, Tiber is a nod to Antonio, the founder of Tiber Outfitters, who was born on an island in the midst of this river and Tiberius is also his middle name. As we specialize in both Canadian and European fishing gear, we believe this name resonates well with our brand's unique identity and the diverse origins of our products.

Indeed, we are! Though we started as a small-scale enterprise, our ambitions are grand. We're currently negotiating partnerships with multiple Canadian and European brands to diversify our offerings. Our goal is to provide you with an extensive selection of premium, unique fishing gear for various species. We believe in quality over quantity, and that reflects in our meticulously curated product line.

While there are commonalities between European and Canadian fishing gear, each comes with its unique features and benefits. For instance, our Canadian gear excels at targeting game fish like Bass and Walleye. In contrast, European gear is tailored for finesse techniques to lure species like Carp, Trout, and various panfish. If you're a fan of long Bolognese telescopic rods or delicate finesse floats, we've got you covered. We strive to introduce North America to high-quality, hard-to-find European gear while also highlighting the best that Canadian manufacturers have to offer.

Absolutely! We take great pride in fostering relationships with small-scale manufacturers. If your products are unique, superior in quality, and align with our brand ethos, we would be more than happy to feature them. We believe in supporting local businesses and promoting craftsmanship, and collaborations like these are a great way to achieve that goal.

Yes, indeed. Your suggestions and feedback are invaluable to us. If you have a particular product in mind, whether European or North American, don't hesitate to let us know. We will make our best efforts to include your suggested items in our catalogue, enhancing our product diversity and customer satisfaction.

Absolutely! We're more than willing to assist you in selecting the perfect gear. Don't hesitate to reach out to us via email, text, or the chat function. We're here to ensure you have the best possible fishing experience and to help you catch as much fish as you can handle.

Currently, we operate solely online. We made this strategic decision to minimize operating costs and transfer those savings directly to you, our valued customer. As we continue to grow and expand, we're open to the possibility of establishing a physical retail location in Okanagan, Canada, to better serve you but today we are focused on our online operation.